We believe everyone should feel cared for, respected and encouraged to live life to the full.

We exist to make days brighter and better through caring companionship that makes a real difference to all sorts of people’s lives in East Sussex.

Martlets Care is an award-winning domiciliary (home) care agency, supporting adults of all ages and support needs in Brighton and Hove to stay in the comfort of their own home – offering a gentle, reliable hand and consistent care companionship that makes life easier and enjoyable.

We’re one of only a few social enterprise care agencies in existence. And, as part of the Martlets Group, our profits are paid forward to the renowned and much-loved Martlets Hospice who support people living through a terminal illness and provide practical care and emotional support for their family and friends.

Martlets Care is care that pays itself forward!

Carer assists client at car illustration

Our story

Our story began in 2007, when we were born out of the desire to take the consistently high quality care and expertise of ‘Martlets Hospice at Home’, out into the wider community. And, at the same time, to provide a robust, sustainable and much needed income stream for the life-changing work of The Martlets organisation.  

 

Covering Brighton and Hove and the surrounding areas – from Shoreham to Saltdean and as far north as Patcham – we’re a close-knit team of over 80 highly skilled and trained community-based carers, supported by a dedicated office-based care support team.

Client and carer hands photo

The number of clients and range of on-going medical conditions & mobility limitations we support continues to grow each day. We’ve become the leading home care agency for MND (Motor Neurone Disease) in East Sussex, and we regularly provide and share our industry-leading training, knowledge & expertise with other care organisations.  

 

Our goals have remained unchanged from the very beginning; to redefine the perception of home care and to provide the highest quality of care and companionship that pays forward to change the lives of others. 

 

Never resting, always responding, and knowing that it’s the littlest things that make the biggest difference, we set out each and every day to make people’s lives better and brighter.

Some Facts and Figures

£500k

Raised for
Martlets Hospice
in five years

90

Equivalent days of
hospice day care

85

Team members
across our network

200

Clients we help and support in a year

800

Visits of varying duration made each week

360

Cuppas made each day

Office staff on phone

Our Office and Management Team

Our carers are supported by our dedicated office and management team. They’re here to ensure our high quality services, training, standards and carers are consistently where they need to be. Below you’ll find our key team members – because it’s always nice to put a friendly face to a name before you meet.  

Meet the people you might be chatting with…

Interesting fact; nearly all our office team are Martlets Care qualified carers, so it’s not unusual to see them out and about in their purple uniforms providing care for our clients as well.  All of our office team either provide care directly for clients or for their own family members. It’s what makes our office and management team so unique.

Meet our Care Quality & Supervision team

Our Care Quality & Supervision team are the people you’ll come across the most. From your initial call to arrange care, to regular visit spot-checks to make sure everything’s as it should be.

Shelley Guay

Shelley Guay

Registered Care Manager

Shelley manages all aspects of care provision, care quality & accreditations, clinical governance, and management of the Martlets Care Carers and their training.

Soosan Porter

Soosan Porter

Care Supervisor

Soosan supervises the Martlets Care Carers in the community, carries out supervisions and spot checks, and arranges interviews and training for our new joiners.

Meet our Care Call Coordination team

Our Care Call Coordination team look after the relationship between carers and clients, and make sure the day-to-day coordination and smooth-running of care calls run as they should.

Leanne Tyrell

Leanne Tyrell

Senior Care Coordinator

Leanne matches requests for care calls with our Martlets Care Carers, and liaises with her care coordination team.

Kirsty Osborne

Kirsty Osborne

Care Coordinator

Kirsty matches requests for care calls with our team of Martlets Care carers.

Stacey Shippam

Stacey Shippam

Care Coordinator

Stacey matches requests for care calls with our team of Martlets Care carers.

Meet our Business, Marketing & Finance team

Our Business, Marketing & Finance team look after the smooth-running of the business and organisation and support everyone to do what they love.

Lois Ellett

Lois Ellett

Business & Marketing Manager

Lois manages all aspects of Martlets Care marketing and business development, as well as the management of the office team.

Hayley Gardner

Hayley Gardner

Operations Lead

Hayley looks after all our Carer HR, invoicing and payroll.

Rosalind Stephen

Rosalind Stephen

Business Administration Lead

Rosalind looks after process quality & compliance, business administration and assists with business development projects.

Our profits help Martlets Hospice provide life-changing hospice care.

Find out what else Martlets Hospice do…